All BriJewels jewelry is shipped USPS Priority mail with tracking in a small padded designed envelope and are guaranteed to be delivered in perfect condition.

BriJewels items are handmade to order. Your order may ship sooner if all pieces are already made and available.  Please allow 5-7 business days for your order to be shipped.  If a certain piece takes longer to design we will contact you. All items must return in their original packaging.

 

 

Shipping Outside the U.S.

 

Delivery times are estimated to be 14-21 business days, but please note that delivery time may vary substantially depending on time spent in customs.

 

 The recipient of the shipment is responsible for any taxes, customs duties, and fees that may be applied by the destination country. Brijewels shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

 

Shipments sent by Carrier can be tracked by visiting their websites and entering the tracking number sent in the email confirming your order's shipment. It may not be possible to track orders shipped to an address outside the U.S.

 

Refund Policy for Orders Returned under your will

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We accept returns of domestic orders within 21 days of the date the order was delivered.

Returns will be subject to a return shipping fee, which will be deducted from your refund. Outbound shipping fees from the original order are not refundable.

 

All products must be returned unworn and in their original condition and Packaging. 

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Please include the original order packing slip with your return.

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For international returns, return shipping and any reverse duties are the responsibility of the customer. 

 

Sale items are non-returnable. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a BriJewels credit via email. Please note that we cannot refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal value if unworn and in original packaging. 

 

Refund Policy for Orders Returned, marked as "Undeliverable"

 

 All returns received are immediately processed and refunded accordingly for the item received.  If our courier returns an order that is determined “undeliverable" due to refusal of delivery or an incorrect address being supplied at the time the order is placed, the customer will need to contact our customer service department for a resolution.

 

*  For the purpose of this policy, the term "incorrect address" includes but is not limited to a missing suite, apartment, building numbers, incorrect street, city, or state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.

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Late or missing refunds (if applicable) 
 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at brijewels@gmail.com.